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Salud, Ciencia y Tecnología Metaverse Basic and Applied Research Data & Metadata Interdisciplinary Rehabilitation Salud, Ciencia y Tecnología - Serie de Conferencias Community and Interculturality in Dialogue Seminars in Medical Writing and Education Health Leadership and Quality of Life Gamification and Augmented Reality Southern perspective / Perspectiva austral
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Original
Published: 2023-09-11
DOI: https://doi.org/10.56294/pa20239

The Service Quality of a Feed Industry Company

By
Erick Martín Gargate Ñope ,
Erick Martín Gargate Ñope

Universidad Tecnológica del Perú. Perú

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Brian Andreé Meneses Claudio ,
Brian Andreé Meneses Claudio

Universidad Tecnológica del Perú. Perú

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Jorge Arturo Zapan Ruiz ,
Jorge Arturo Zapan Ruiz

Universidad Tecnológica del Perú. Perú

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Abstract

Currently, there are companies that focus only on sales and not on the customer experience, downplaying the impact that service treatment can have, as aspects such as empathy and satisfaction, which are strong determinants in today’s purchasing decision, are not taken into account. The objective of this research was to determine the impact of service quality on companies in the balanced food sector in 2023, under a qualitative approach, with a non-experimental design, of a basic type with a descriptive scope and a case study method. To collect the information, the interview technique was used with a total of 6 participants through open questions. Subsequently, after obtaining information based on the perspectives of the interviewees, it is obtained as a result that there is an impact of service quality on companies in the balanced food sector as long as the public’s expectations are met based on a good product and attention in the service. In conclusion, customers highlight the commitment of companies in terms of service quality, likewise, organizations benefit from obtaining a loyal audience and greater demand in the market.

How to Cite

1.
Gargate Ñope EM, Meneses Claudio BA, Zapan Ruiz JA. The Service Quality of a Feed Industry Company. Southern perspective / Perspectiva austral [Internet]. 2023 Sep. 11 [cited 2024 Jul. 1];1:9. Available from: https://pa.saludcyt.ar/index.php/pa/article/view/9

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The article is distributed under the Creative Commons Attribution 4.0 License. Unless otherwise stated, associated published material is distributed under the same licence.

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Vol. 1 (2023)
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