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Salud, Ciencia y Tecnología Metaverse Basic and Applied Research Data & Metadata Interdisciplinary Rehabilitation Salud, Ciencia y Tecnología - Serie de Conferencias Community and Interculturality in Dialogue Seminars in Medical Writing and Education Health Leadership and Quality of Life Gamification and Augmented Reality Southern perspective / Perspectiva austral
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Original
Published: 2023-06-18
DOI: https://doi.org/10.56294/pa202317

Quality of service and citizen satisfaction in a Lima district municipality

By
Axel Jonathan Ortiz Llana ,
Axel Jonathan Ortiz Llana

Universidad Tecnológica del Perú. Perú

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Jorge Arturo Zapana Ruiz ,
Jorge Arturo Zapana Ruiz

Universidad Tecnológica del Perú. Perú.

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Brian Andreé Meneses Claudio ,
Brian Andreé Meneses Claudio

Universidad Tecnológica del Perú. Perú

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Abstract

In the context of a district municipality in Lima in 2023, quality of care and citizen satisfaction are vital areas of study to understand the effectiveness of local government policies. This research approach dives into assessing how public services, municipal administration, and citizen interactions intertwine to influence the overall perception of inhabitants regarding the quality of services received. Exploring citizen satisfaction involves analyzing how different initiatives, programs and local government management impact residents' daily lives, well-being and trust in institutions. This study seeks to identify factors that influence the perception of quality of care, addressing the effectiveness of implemented policies and their alignment with the expectations and needs of the community, thus contributing to the continuous improvement of municipal services and the citizen experience.

How to Cite

1.
Ortiz Llana AJ, Zapana Ruiz JA, Meneses Claudio BA. Quality of service and citizen satisfaction in a Lima district municipality. Southern perspective / Perspectiva austral [Internet]. 2023 Jun. 18 [cited 2024 Jun. 27];1:17. Available from: https://pa.saludcyt.ar/index.php/pa/article/view/17

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The article is distributed under the Creative Commons Attribution 4.0 License. Unless otherwise stated, associated published material is distributed under the same licence.

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Vol. 1 (2023)
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